Refund and Returns Policy • Mayer Designs

Overview

Customized Items are not eligible for refunds, returns or exchanges. Custom orders are final sale.

Returns and refunds due to shipping damage. Our products are industrial by nature and have inherent and natural defects that are considered “character”. Every piece is unique.

Returns or refunds due to shipping damage must be documented and reported within three (3) days to receive a full refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellations; Change Orders

(a) All Goods are custom made to order using specially ordered materials and cannot be changed or canceled after three (3) working days from receipt

of the Deposit (“Cancellation Period”). If a cancellation request is timely made during the Cancellation Period, Buyer will be entitled to a refund less any

materials purchased or expended, less any labor or work already conducted, and less 50% of the Deposit as a restocking fee. Manufacturer is not

required to accept any cancellations received after the Cancellation Period, nor is Manufacturer required to issue any refunds.

(b) Changes in order (“Change Orders”), returns or cancellations require prior written approval from Manufacturer which Manufacturer may reject in its

sole discretion. Any Change Orders will be subject to a corresponding change in the purchase price on the Goods as well as restocking fees of up to

50% of the Purchase Price, as Manufacturer deems necessary and applicable.

Inspection and Claims

(a) All Goods are thoroughly inspected by Manufacturer prior to shipping to ensure there are no defects. Manufacturer will not accept any claims for

damage which are not caused by Manufacturer or otherwise covered by the limited warranty provided below.

(b) Buyer shall inspect the Goods upon receipt. Buyer will be deemed to have accepted the Goods unless it notifies Manufacturer in writing of any Non-

Conforming Goods within three (3) business days of delivery (“Inspection Period”). It is recommended that Buyer photographs and/or videographs the

entire unboxing and inspection process. Each claim must, at a minimum, be accompanied by (i) clear photographs showing the damage, (ii) a written

description of the damage and (iii) such other documentation as reasonably required by Manufacturer. Photographs of the damage must show the Good

still partially in box in order to demonstrate that the damage is not caused by Buyer or during transportation. Failure to notify Manufacturer of any Non-

Conforming Goods or of any claim within the Inspection Period and with the required information shall be conclusive evidence that the Goods have

been accepted. Manufacturer reserves the right to reject any claim where Buyer is unable to conclusively show that the damage was caused by Manufacturer.

(c) “Non-Confirming Goods” means only the following: (x) product shipped is different than identified in the Proposal, (y) packaging incorrectly identifies

its contents, or (z) some obvious and clearly visible defect of the Goods.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Thestudio@themdistore.com and send your item to: 719 S. Monroe Street, Seattle, WA 98108

Shipping returns

To return your product, you should mail your product to: 719 S. Monroe Street, Seattle, WA 98108

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.